Refund policy

Return, Exchange & Refund Policy

Thank you for choosing our fresh couscous Frais meals. We are committed to delivering high-quality products made with care, freshness, and safety. Because our products are perishable food items, please review our policy below:

No Returns, Exchanges or Refunds – Perishable Food Products

For health and safety reasons, we are unable to accept returns, exchanges or provide refunds on any food products once they have left our facility. This includes all fresh and frozen couscous meals and related food items.

Once delivered, our products cannot be restocked or resold, and we must strictly prioritize food safety and quality standards.

Order Issues or Delivery Concerns

While we do not accept returns, your satisfaction matters to us. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery at order@couscousfrais.ca with the following details:

• Order number

• Photo(s) of the damaged or incorrect product

• Description of the issue

We will review your case and do our best to find a fair solution, which may include a replacement or store credit, depending on the situation.

Cancellations

Orders may be canceled within 1 hour of purchase, provided they have not yet been prepared or shipped. Once production or dispatch has started, cancellations are no longer possible.

Customer Responsibility

Please ensure all shipping details are accurate at checkout. We cannot refund or reship orders due to incorrect addresses or failed delivery attempts.

Wrong Item 
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.